Terms & Policies

1. Introduction

Welcome to Yes Yoga ("we," "our," or "us"), located in New Orleans, Louisiana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our studio, use our website, book classes, or communicate with us in any capacity.

Please read this policy carefully. If you have any questions or concerns, please contact us using the details provided at the end of this document.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Register for classes, workshops, retreats, or a membership

• Purchase products or services from our studio

• Complete a health intake or wellness questionnaire

• Subscribe to our newsletter or text message communications

• Contact us with questions, requests, or feedback

• Participate in studio events, challenges, or promotions

The types of information we may collect include:

• Name, email address, phone number, and mailing address

• Billing and payment information

• Health and wellness information relevant to safe yoga instruction (e.g., injuries, physical limitations, or medical conditions)

• Text message opt-in consent and communication preferences

• Website usage data (e.g., IP address, browser type, pages visited, and referring URLs)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and continuously improve our studio services and class offerings

• Schedule classes and process bookings and registrations

• Process payments and issue receipts

• Send appointment reminders and important studio communications

• Deliver promotional content and updates you have specifically opted in to receive

• Send text messages where you have provided express written consent

• Respond to customer service and support inquiries

• Ensure the safety and wellbeing of our clients and instructors

• Fulfill our legal obligations under Louisiana and applicable federal law

4. How We Handle Your Information

We do not sell your personal information. We work with trusted service providers who carry out specific functions on our behalf — such as payment processing, class scheduling software, and email delivery platforms.

We may disclose your information when required by Louisiana law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of our business, clients, or others.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Text Messaging and Mobile Communications

If you opt in to receive text messages from Yes Yoga, the following terms apply:

• You are providing express written consent to receive text messages from us at the phone number you provide

• Messages may include class reminders, schedule updates, wellness content, and promotional material you have elected to receive

• You may opt out at any time by replying STOP to any text message

• For assistance, reply HELP

• Message and data rates may apply

• Message frequency will vary based on your communication preferences

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services required to deliver those communications to you.

We do not use your mobile opt-in data or consent for any purpose other than delivering the communications you have consented to receive.

6. Health and Wellness Information

As a yoga studio, we may collect basic health information — such as prior injuries, physical limitations, or relevant medical history — solely to ensure your safety and to provide instruction appropriate for your individual needs. This information is used exclusively by our instructors and staff for instructional and safety purposes and is treated with the utmost care and confidentiality.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage

• Secure payment processing through trusted providers

• Access controls limited to authorized personnel only

• Regular review of our security practices and vendor relationships

We require all service providers handling your personal information on our behalf to maintain equivalent data security standards.

8. Data Retention and Disposal

We retain your personal information only for as long as is necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. When your information is no longer needed, which requires proper disposal of personal information that is no longer being retained.

9. Your Choices

While Louisiana does not currently have a comprehensive consumer data rights law applicable to small businesses, we are committed to honoring your preferences. You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Opt out of marketing emails at any time using the unsubscribe link in any email we send

• Opt out of text messages at any time by replying STOP

• Contact us to request deletion of your information, subject to any applicable legal requirements

To exercise any of these choices, please reach out using the contact information below.

10. Looking Ahead

The Louisiana Data Privacy Act was signed into law on May 29, 2026, and is expected to take effect in 2027. When it does, Louisiana residents will gain formal rights including the right to access, correct, delete, and port their personal data, as well as the right to opt out of certain data processing activities. Yes Yoga is committed to full compliance when the law takes effect. We will update this Privacy Policy accordingly and notify clients of any material changes.

11. Email Communications

Any commercial emails we send will clearly identify themselves as such and will include a simple, clear option to unsubscribe from future communications.

12. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. Clients between the ages of 13 and 17 must have express parental or guardian consent to participate in our programs. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt corrective action.

13. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to understand how visitors interact with our site and to improve your browsing experience. You may disable cookies through your browser settings; however, some features of our website may be affected as a result. We do not use tracking technologies to build advertising profiles or engage in cross-site behavioral tracking for commercial purposes.

14. Links to Other Websites

Our website may contain links to external websites for your convenience. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any external website you visit.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements — including when the Louisiana Data Privacy Act takes effect in 2027. When we make updates, we will revise the "Last Updated" date at the top of this page. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this policy at least once a year.

16. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

Yes Yoga
Email: info@yesyoganola.co
Address: 8338 Oak St. New Orleans, LA 70118

Welcome to Yes Yoga

By accessing, using, or participating in classes, workshops, events, or any other services offered by Yes Yoga LLC you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy, govern Yes Yoga’s relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and Conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, do not use our services.

Copyright

Unless otherwise indicated, Yes Yoga owns all copyright of the material on the Website. All registered or unregistered trademarks used on the Website are the property of their respective owners.

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Yes Yoga. Except for viewing the content for your own personal non-commercial use, Yes Yoga does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.

Studio Terms & Conditions

Please read through the terms and conditions on our website thoroughly before enrolling. When enrolling as a student of Yes Yoga, 8338 Oak St, New Orleans, LA 70118, you agree to the terms and conditions as laid out on the Yes Yoga's website thestudiobc.com.

• While we endeavor to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice. Yes Yoga is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

• Teachers are subject to change without notice.

• Please arrive at least ten minutes before class as late entry will not be permitted. For security reasons the door to the studio is locked at the beginning of each class. No entry is permitted after the class-start time and leaving class early is strongly discouraged.

• Please check in at reception before each class.

• Yes Yoga is not responsible for the safekeeping of your belongings.

• Yes Yoga has the right to refuse entry at any time.

• Bookings are to be made via the app, online or at the studio.

• Payment needs to be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking.

• You agree that you have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to perform all yoga exercises.

• Classes at Yes Yoga may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

• You acknowledge that any failure to follow instructions given by teachers at Yes Yoga will be at your own risk and may cause injury.

• You are responsible for informing your instructor of any injuries, health conditions, or limitations before participating in a class. You acknowledge that participating in yoga and other physical activities involves inherent risks, and you assume full responsibility for any injuries or health issues that may arise.

• Yes Yoga is in no way liable for any injury, loss of property or death resulting from attending our studio.

• By booking into a class you automatically agree to the above terms & conditions.

Cancellation Policy

Our cancellation policy is in place to ensure everyone has a chance to attend.

• Class cancellations can be made via the Yes Yoga App and at yesyoganola@gmail.com.

• Cancellations for classes must be made within 1 hour of class beginning. If the class has a waitlist & you do not show up for class without canceling within 1 hour, you will be charged an $8 cancellation fee and may forfeit the payment used for that class.

• Workshop/Special Class cancellations must be made 24 hours in advance. Cancellations made after this time will result in a forfeiture of your payment for that offering.

• Private Yoga classes must be cancelled via email within 24 hours of appointment time. Failure to cancel within the 24 hour period will result in a forfeit for the deposit.

• Cancellation of Yes Club, the Autopay Monthly Membership is only accepted via email, two weeks in advance of the requested cancellation date. Other contract terms are in force.

• Cancellations will not be accepted on social media

Pricing

• All prices are quoted in US Dollars ($US) and all transactions are processed in US Dollars ($US).

• All prices are correct at the time of online publication. Prices are subject to change without notice.

• All items are promoted in good faith to be available at the time of ordering.

• Sale items are only available at the lower price during the sale period.

• Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

• We reserve the right to amend prices and printing errors.

• Prices may increase from time to time to reflect increases in cost and benefits.

• All purchases are final. Refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, injury, illness, change of address or any other reason are offered solely at the discretion of Yes Yoga management.

• All passes and memberships are non-transferable.

• Yes Yoga reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a student's account.

• 5 and 10 class cards may be shared by family members and must be approved by Yes Yoga. Other memberships may not be shared. Anyone caught sharing memberships outside these parameters will be denied entry and forfeit their pass or membership permanently.

Workshop/Special Classes

• Yes Yoga requires 24 hour cancellation for workshops/special classes. Cancellations made after this time will result in a forfeiture of your payment for that offering.

• Payment needs to be made upon booking.

• Please arrive at least 10 mins before the scheduled start time of the workshop. Late entry to workshops will not be permitted.

• Any no show or absence will result in forfeiting that visit. If you do not attend a booked workshop you will be charged. Latecomers will be considered a no show and you will be charged.

Autopay Monthly Membership

• Yes Club Autopay Monthly Membership agreements are ongoing until you cancel. Cancellations are only accepted via email, which can be sent toyesyoganola@gmail.com.

• All Yes Club Autopay Monthly Memberships have a minimum commitment of 3 months. Cancellations made within that time will incur an $80 fee.

• We guarantee to fix the agreed monthly payment amount for the 3 months that the contract is in force.

• For Autopay Monthly Membership suspensions are offered at the discretion of Yes Yoga. We require a 14 day written notice prior to the requested date of suspension. Suspensions are limited to 6 weeks, and you may make up to 4 per year.

• Requests to suspend memberships must be made in writing by emailing to yesyoganola@gmail.com. Requests will not be accepted by any means other than email.

• The class passes and memberships exclude attendance at guest teachers’ classes and workshops.

• It is your responsibility to ensure there are sufficient funds available to cover the monthly auto-debit. Should a payment be declined for any reason, Yes Yoga reserves the right to process payment at anytime to settle any debt owed.

• Yes Yoga is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

• If auto-debit payments fail for 2 payments or more, Yes Yoga may cancel the membership.

• We reserve the right to cancel memberships.

Gift Cards

• Gift Cards can be used for goods and services at Yes Yoga.

• Gift Cards are not redeemable for cash.

• Gift Cards are not transferable.

• Yes Yoga does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final.

• We accept no responsibility if a card is lost, stolen, destroyed, or used without your permission.

• Gift Cards may be purchased online or in the studio.

Class Pass

• 5 class pass is valid for 2 months after first use.

• 10 class pass is valid for 5 months after first use.

• Yes Yoga does not offer refunds, transfers, suspensions or extensions on 5 & 10 class passes for change of mind, injury, illness, change of address or any other reason. All purchases are final.

• 5 and 10 class cards may be shared by family members. Any sharing must be approved by Yes Yoga.

• The class passes and memberships exclude attendance at workshops and special classes.

Unlimited Monthly

• Unlimited Memberships are stand alone upfront payment.

• Yes Yoga does not offer refunds, transfers, suspensions or extensions on 1, 3, 6 and 12 month unlimited memberships for change of mind, change of address. Other reasons may be approved at Yes Yoga’s discretion.

• Memberships cannot be shared. Anyone found to be sharing their membership will be denied entry and have their membership cancelled.

• The class passes and memberships exclude attendance at guest teachers’ classes and workshops.

Two Week Intro

Our Two Week Intro is available to every student once.

• The Two Week Intro cannot be suspended or extended for any reason.

• The activation date is the date of the first class booked or attended on the pass.

• The Two Week Intro is valid for 2 weeks from the date of the first class booked or attended on the pass.

• Clients found to be buying the Two Week Intro more than once will be suspended and charged any additional class costs they may have incurred.

Limitation of Liability: To the fullest extent permitted by law, Yes Yoga LLC, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our services, including but not limited to, personal injury, property damage, or loss of profits.

You agree to indemnify and hold harmless Yes Yoga LLC from any claims or liabilities arising out of your use of our services or your breach of these Terms.

Changes to Terms: Yes Yoga LLC reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website or at our studio. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions.

Contact Information: If you have any questions about these Terms, please contact us at: Yes Yoga LLC , 8338 Oak St, New Orleans, LA 70118, yesyoganola@gmail.com, 504-605-3347.

Entire Agreement:These Terms constitute the entire agreement between you and Yes Yoga LLC and supersede all prior agreements or understandings.

Waiver: No waiver of any term or provision of these Terms shall be effective unless in writing and signed by Yes Yoga LLC.

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.